Terms & Conditions

Refunds
NON-STOCKED ITEMS CAN NOT BE RETURNED ONCE ORDER HAS SHIPPED

Return Policy: Medsav offers a 30-day return policy for purchases within the United States on STOCKED products. Please review the DETAIL Tab on each product to see if the product is stocked or non-stocked. Unfortunately, items purchased for international shipping may not be returned once it leaves our ports in the United States. All returns must be in original factory packaging and undamaged. All parts and manuals must be returned. No returns will be accepted after 30 days. A factory restock fee may be charged on some items.

RA (Return Authorization): An RA number is required on all returns. Call Medsav for an RA number and instructions on how and where to return your order. Customers should provide invoice number and PO. All returns without an RA number are subject to our 30 day return policy and may not be honored. If the return is honored, a 25% restock fee will be applied. If the return is not honored the item will be returned to the customer at their expense.

List of Return Requirements:
  •    All returns must be in original factory packaging and undamaged
  •     All parts, including manuals and batteries, must be returned
  •     All packaging must be returned
  •     Manufacturer's product packaging must be in reusable shape with no marking or stickers applied.
  •     Please send a detailed explanation about your return. Example: "Never used or Open" or "Defective Merchandise"
  •     Customer is responsible for return shipping
  •     Ensure your return at the cost of the product in the event your return is lost or damaged
  •     An RA number is Required
  •     When returning your order please write on the outside of the return label your RA number.

Restock Fee: Most returns do not get charged a restock fee. Some products that are drop shipped from the factory may be subject to a factory restock fee. These fees are determined by the manufacturer at the point of return.

List of Restock Fees
  •     Returns sent back to Medsav without an RA number are subject to a 25% restock fee. Please call our toll free number to obtain an RA number and instructions for your return at 978-319-9816.
  •     Factory direct returns are subject to the Manufacturer's restock fee if applicable.
  •     Refused shipments are subject to a 25% restock fee.

Return Shipping: Medsav is responsible for return shipping charges, unless the item is confirmed defective with the manufacturer. If any product is found to be defective, Medsav will promptly exchange and send a return label or call tag for the return.

Loss/Damage
All product pallets/cases must be inspected for obvious damage upon arrival. If any of the pallets/cases arrive with damage then it MUST be noted on the drivers delivery receipt and signed by the driver. It should be assumed that pallets/cases delivered in this manner will contain concealed damages or shortages. You can require the driver to stay while you verify the contents of the shipment and to look for damages inside the pallets. Within 72 hours of receipt of shipment, Medsav customer service must be notified via the shipping discrepancy form. A copy of the delivery receipt, properly signed detailing any damages or shortages must be included. Medsav customer service will acknowledge receipt of your discrepancy within 24 hours via fax or e-mail. Any request for credit or deduction taken from payment without the proper notation on the delivery receipt and acknowledged shipping discrepancy form cannot be honored. Deduction taken without documentation will be charged back. Non response to chargeback can result in delay of orders.

Defective Items: All defective items must be confirmed defective with the factory.  If equipment is found defective a replacement will be sent upon request.
Special ordered items: All items that are special ordered are non-returnable. Medsav will not be held responsible for items ordered with a special color not meeting customer requirement.
Select items that are not covered by the 30-day Medsav money back guarantee include those products that have been opened or have a broken seal, that are exposed to body fluids like blood, breast milk, saliva, urine, sores or wounds. (see list below)

Not returnable if used:
  •     Breast pumps and accessories
  •     Wound treatment items
  •     Suspension Products
  •     Needle disposal items
  •     Bedwetting products
  •     Alcohol monitors
  •     Breath checking devices
  •     Thermometers
  •     Stethoscopes
  •     Nebulizers
  •     Consumable items

Not returnable if opened:
  •     Test strips
  •     All self-testing kits (Allergy, A1c, Cholesterol Monitors)
  •     Software programs

Not returnable:
  •     Any Monitor that is exposed to blood pathogens
  •     Custom items - i.e. Exam Tables, seating, casework
  •     All items that require refrigeration are nonrefundable.
  •     ALL Software Systems for devices, computers, diagnostics, testing, etc.


(Please remember that all items that are Sterile have a no return policy therefore please be aware prior to purchasing a sterile product because we can not offer you any returns once it has shipped)

Store Hours
Office Hours: Monday - Friday 8:30am - 5pm EST
Weekend Hours: For emergency situations please contact Melvin Sparkman at melvin@medsav.co





Pricing

Due to human error or manufacturer increases in pricing, Medsav reserves the right to change customer purchase orders to reflect the correct price at any time including during check out and/or on customer invoices. We will notify you of these issues before proceeding with your purchase. Human error can occur resulting in wrong product pricing and we do apologize for any inconvenience to customers whom may experience this situation.

Miscellaneous: The Terms and Conditions constitute the entire agreement between you and Medsav Solutions with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Medsav Solutions with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Medsav Solutions. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

Governing Law: In the event of litigation both parties agree that the Law of the State of business registration of Medsav Solutions shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

Void Where Prohibited: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Medsav Solutions and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

Account Registration

Some of the functions of this web site may require creation of an account with us.  As part of the registration process, visitors will select a User Name and Password, along with registration information, which must be accurate and updated. You may not select or use a User Name of another person with the intent to impersonate that person or use a User Name in which another person has rights without such person’s authorization. Failure to comply with the above shall constitute a breach of this Agreement, which may result in immediate termination of your account. You agree to take reasonable measures to protect the security of your password.

You are responsible for all usage or activity on your account, including use of the account by any third party authorized by you to use your User Name and Password. You shall notify Medsav of any known or suspected unauthorized use(s) of your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password or any other relevant registration details provided.

This Site is Not a Source of Medical Advice

Content of this web site is presented in summary form, is general in nature, and is provided for informational purpose only; it is not intended nor recommended as a substitute for professional medical advice. You should not use the Content of this web site for diagnosing a health or fitness problem or disease. Always seek the advice of your physician or other qualified health provider regarding any medical condition or treatment. Nothing contained on this web site is intended to be for medical diagnosis or treatment. Never disregard medical advice or delay in seeking it because of something you have read on this web site.
        
Shipping & Delivery

Medsav Solutions ships merchandise to locations within the United States and internationally to 200+ countries. Medsav reserves the right to change customer's shipping charges if items are bulky or heavy in weight resulting in freight charges and/or additional special handling cost added from the shipping carrier. In Stock items usually arrive within 7-10 business days after purchase. Non-stock items can take up to 2-4 weeks depending upon manufacturer and manufacturer's product stocked availability.

Shipping

Medsav uses UPS and FedEx for most of their shipping needs. Medsav will do its very best to retrieve tracking numbers for all orders and customers will receive a UPS or FedEx tracking number by e-mail. UPS and FedEx only ships to street addresses and will not ship to a PO Box. Every effort is made to process and ship in-stock items the day the order is received. Orders received after 2:00 P.M. EST time will ship the following business day. For urgent deliveries, please call to confirm shipping. A back order notification will be sent on any item that is not in stock. Most orders can be tracked within 24 to 48 hours. Should your order not come up in the UPS or FedEx system, please try again in 2 hours or us for assistance.

Expedited shipments

Medsav offers expedited shipping for our customers' convenience.

Note: Weekends and Holidays are not considered travel days and UPS and FedEx will not deliver on the weekend. If you order on Friday the delivery will be the following work week day.

Some products ship "Factory Direct." We will do everything possible to have the factory ship your order as requested however we cannot guarantee the factory will be able to meet your deadlines. We highly recommend after placing your order online that you call and consult with our sales department about your delivery requirements.

For Freight Shipments:
        
Immediately upon arrival, inspect your shipment. Delivery drivers must wait for the product to be inspected at time of delivery. Freight damage happens on less than 1% of all freight shipments. If damage is found, it is very important that you write detailed damage notes on the freight bill before signing. If you consider the damage to be excessive, refuse the delivery and call Medsav at (978) 319-9816.
            
Inspect your delivery thoroughly.
Open all packages and visually inspect for scratches, cracks, tears, and punctures.
If applicable, open all drawers and doors, and inspect all corners.
Look under the pallet to see if there is hidden damage caused by a forklift.

International Customers need to e-mail: melvin@medsav.co their sales inquires. International sales have specific terms and conditions which are mandatory on all orders. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Medsav Solutions is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
        
Sales Tax

Medsav Solutions charges sales tax for merchandise on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.  Customers who are tax exempt need to call or e-mail sales with proper documentation to exclude taxes before or within 24 hours after order is placed.  Failure to do so will result in taxes collected.  Medsav will work with customers who have gone pass the 24 hours timeframe however, this will require more time in which customer collect their sales tax back.
        
Warranties

All products carry a manufacturer's warranty against defects. The product warranty information can be found on the product information page on the manufacturer website and / or inside the box or packaging. All products are covered by the manufacturer's standard warranty. Most products purchased through Medsav carry a 30-day money back guarantee. Customers should review our Medsav Return Policy guidelines first. Simply call one of our sales associates to obtain a return authorization number and return the product in the original packaging to our warehouse. You will be credited the full purchase price upon receipt. Select items that are not covered by the 30-day Medsav money back guarantee include those that are exposed to bodily fluids like blood, breast milk, saliva, urine, sores or wounds.

Please take into consideration that all manufacturers have different warranty policies specific to their manufacturered product lines.

Legal Notice

All notices from Medsav Solutions to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Medsav Solutions shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

31 Pleasant Street, Malden, MA 02148
       
Delivery shall be deemed to have been made by You to Medsav Solutions five (5) days after the date sent.
       
Copyright
All content appearing on this Web site is the property of:
Medsav Solutions, 31 Pleasant Street, Malden, MA 02148

Copyright © 2011-2012 Medsav Solutions. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2012 Medsav Solutions. All rights reserved.
      
Trademarks

All of the trademarks, service marks and logos displayed on this Site (the “Trademark(s)”) are registered and unregistered trademarks of Medsav Solutions, its affiliates, or third parties. Nothing contained in this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Trademarks without the express written permission of Medsav Solutions or the applicable third party.  Except as expressly provided in this Agreement, any use of the Trademarks found on the Site is strictly prohibited. Please note that the names of the companies and products mentioned on this Site may be trademarks of their respective owners and or holders.

Privacy

When you provide contact or billing information by phone or Internet, that information is kept strictly confidential. We will not sell, share, or rent user information to any outside party not directly involved in the processing of your current transaction. All information transmitted by you to us while visiting our website is secured using the latest technology in software encryption and security.

By using this site, you acknowledge that you have reviewed the terms of our privacy statement and consent to use of data which is strictly for Medsav Solutions use and use only.  Information collected is in an effort to provide you with a superior customer experience on the site and to improve our services to our customers.  At no time will Medsav Solutions share, rent or sell your personal information to any other parties locally or abroad.